Privacy Policy
A legal disclaimer
1. General Information Only
The content provided on this website is for general informational purposes only and does not constitute psychological, medical, or professional advice.
Accessing or using this website does not establish a therapeutic or professional relationship between you and Eimai Therapy.
2. No Therapeutic Relationship
A therapeutic relationship is only established once an initial consultation has taken place and a formal agreement has been confirmed and is available only to individuals aged 18 and over. Communication via this website, including contact forms or email, does not constitute therapy.
3. Not a Crisis Service
This website and associated services do not provide emergency or crisis support.
If you are in immediate danger or require urgent assistance, please contact:
Emergency Services (UK): 999
NHS 111 (mental health option)
Samaritans: 116 123
SHOUT: Text 85258
4. Accuracy of Information
While every effort is made to ensure the accuracy and relevance of content, no guarantees are given that the information is complete, up to date, or free from errors.
Content may be updated or changed without notice.
5. External Links
This website may contain links to third-party websites. These are provided for convenience only.
We have no control over and accept no responsibility for the content, privacy practices, or availability of external sites.
6. Limitation of Liability
To the fullest extent permitted by law, Eimai Therapy shall not be liable for any loss, damage, or harm arising from:
Use of this website
Reliance on information provided
Inability to access the website
Technical issues beyond our control
This does not exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence.
7. Professional Boundaries
Therapeutic services are provided only within agreed sessions and professional boundaries.
Any guidance or information outside of a formal session context should not be interpreted as personalised therapeutic advice.
8. Technology and Online Services
Online services are delivered via secure platforms; however, the use of internet-based communication carries inherent risks
By using this website and engaging in online services on any platform with Eimai Therapy, you acknowledge and accept these risks.
9. Intellectual Property
All content on this website, including text, design, and materials, is the intellectual property of Eimai Therapy, unless otherwise stated.
Content may not be copied, reproduced, or distributed without prior written permission.
10. Changes to This Disclaimer
This disclaimer may be updated at any time without notice. Continued use of the website constitutes acceptance of any changes.
11. Contact
For questions regarding this disclaimer:
Eimai Therapy
Email: inquiry@eimaitherapy.co.uk (Headed: Disclaimer Inquiry)
Effective Date: Date of inquiry
Privacy Policy - Eimai Therapy
1. Introduction
This Privacy Policy explains how your personal data is collected, used, stored, and protected when you use this website and associated online counselling and psychotherapy services.We are committed to safeguarding your privacy and ensuring that your personal data is handled in a secure and transparent manner, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal information is:
Business: Eimai Therapy
Email: inquiry@eimaitherapy.co.uk (Headed: Privacy policy: Data Control inquiry)
Location: United Kingdom
3. Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide Directly
- Name, email address, phone number
- Contact details submitted via forms
- Information shared during enquiries or bookings
- Any personal information disclosed during therapy sessions
b. Automatically Collected Information
-IP address
-Browser type and device information
-Website usage data (via cookies and analytics tools)
c. Sensitive Data
-Where relevant, this may include health
-related or emotional wellbeing information shared in a therapeutic context.
This is treated with the highest level of confidentiality.
4. How Your Data Is Used
Your information may be used to:
-Respond to enquiries and provide services
-Manage appointments and communication
-Deliver counselling and psychotherapy services
-Maintain clinical records
-Improve website functionality and user experience
-Comply with legal and regulatory obligations
-We will only use your data where there is a lawful basis to do so.
5. Legal Basis for Processing
We process your personal data under the following lawful bases:
Consent
– where you have given clear permission Contract
– to provide agreed services Legal obligation
– to comply with applicable laws Legitimate interests
– for service improvement and administration Sensitive (special category) data is processed based on explicit consent and for the provision of health related services.
6. Data Storage and Security
We take appropriate technical and organisational measures to protect your data, including:
-Secure, password-protected systems
-Encrypted storage where applicable
-Restricted access to personal data
-Use of secure platforms for communication and sessions
-Despite these measures, no online system can be guaranteed completely secure.
7. Data Retention
Personal data is retained only as long as necessary:
-Therapy records: typically retained for 7 years after the end of services
-General enquiries: retained for administrative purposes only as needed
-After this period, data is securely deleted or anonymised.
8. Sharing of Information
Your data will not be sold or shared with third parties for marketing purposes.
Information may be shared only when necessary:
-With professional supervisors (anonymised where possible)
-Where legally required (e.g. court order)
-Where there is a risk of serious harm to you or others
9. Cookies and Website Tracking
This website may use cookies to enhance user experience and analyse site traffic.Cookies may include:
-Essential cookies (site functionality)
-Analytics cookies (e.g. website usage insights)
-You can manage or disable cookies through your browser settings.
10. Your Rights Under data protection law, you have the right to:
-Access your personal data
-Request correction of inaccurate data
-Request deletion of your data
-Restrict or object to processing
-Withdraw consent at any time
-Lodge a complaint with the Information Commissioner’s Office (ICO)
-To exercise your rights, please contact us using the details above.
11. Third-Party Services
This website may use third-party services (e.g. booking systems, video platforms, or analytics tools).
These providers have their own privacy policies and data protection responsibilities.
12. Changes to This Policy This Privacy Policy may be updated periodically to reflect changes in legal requirements or services. The latest version will always be available on this website.
13. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Eimai Therapy
Email:inquiry@eimaitherapy.co.uk (Headed Contact Information Inquiry)
Effective Date: Date of inquiry
Privacy Policy - Wix Platform
1. Introduction
This Privacy Policy explains how personal data is collected, used, and protected when you visit this website or use online counselling and psychotherapy services.
This website is hosted on Wix, which provides the online platform for delivering services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Eimai Therapy
Email: inquiry@eimaitherapy.co.uk
Location: United Kingdom
We are the data controller of your personal data.
3. How Data Is Collected
a. Information You Provide
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Contact forms (name, email, phone number)
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Booking or enquiry submissions
-
Information shared during therapy
b. Automatically Collected Data (via Wix)
When you visit this website, Wix may automatically collect:
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IP address
-
Device and browser information
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Pages visited and usage behaviour
c. Cookies and Tracking Technologies
This website uses cookies deployed by Wix and integrated tools (e.g. analytics, booking systems).
4. Use of Your Information
Your data is used to:
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Respond to enquiries and manage bookings
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Deliver counselling and psychotherapy services
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Maintain clinical and administrative records
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Improve website functionality and user experience
-
Comply with legal and professional obligations
5. Legal Basis for Processing
We rely on the following lawful bases:
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Consent – for contact forms and optional data
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Contract – to provide therapy services
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Legal obligation – where required by law
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Legitimate interests – website administration and improvement
Special category (health) data is processed under explicit consent and provision of health services.
6. Hosting and Data Processing (Wix)
This website is hosted by Wix.
Your data may be stored through Wix’s data storage, databases, and applications.
Wix stores data on secure servers behind a firewall and may process data in multiple jurisdictions.
Where data is transferred outside the UK, Wix relies on appropriate safeguards such as:
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Standard Contractual Clauses (SCCs)
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Adequacy regulations where applicable
For more information, refer to Wix’s own privacy policy.
7. Data Sharing
We do not sell your data.
Data may be shared only where necessary:
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With clinical supervisors (anonymised where possible)
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With service providers (e.g. booking or communication tools)
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Where required by law or safeguarding obligations
8. Data Security
We implement appropriate safeguards, including:
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Password-protected systems
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Encryption where applicable
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Secure third-party platforms (including Wix infrastructure)
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Restricted access to personal data
However, no online transmission is completely secure.
9. Data Retention
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Therapy records: retained for 7 years after termination
-
Enquiries: retained only as necessary
Data is securely deleted or anonymised after retention periods expire.
10. Your Rights
Under UK GDPR, you have the right to:
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Access your data
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Rectify inaccurate data
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Request erasure
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Restrict or object to processing
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Withdraw consent at any time
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Lodge a complaint with the Information Commissioner’s Office (ICO)
11. Cookies Policy (Wix-Specific)
This website uses cookies provided by Wix, which may include:
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Essential cookies – required for site operation
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Functional cookies – remember preferences
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Analytics cookies – track usage and performance